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Frequently Asked Questions

What products do you offer?
We currently offer Locs Loading Shampoo and Lush Locs Nourishing Hair Oil—formulated to support healthy locs and scalp care.
What makes Locs Loading Shampoo different?
A clarifying yet moisturizing wash that supports healthy loc formation and removes build-up without heavy residue – perfect for starter locs, Sisterlocs, and Interlocs.
What’s inside Lush Locs Hair Oil?
A lightweight blend of nutrient-rich seed oils and botanicals that nourishes the scalp, adds shine, and supports healthy-looking locs—without a greasy feel.
How do I use the shampoo?
Wet hair thoroughly, apply a small amount to the scalp, work through roots/new growth, then rinse well. Use weekly or as needed based on build-up.
How do I use the hair oil?
Apply 3–5 drops to fingertips or use the nozzle tip and gently massage into the scalp; smooth a light film over locs if desired. Start 2–3× per week and adjust.
Is it safe for color-treated hair?
Yes. Our shampoo includes moisturizing agents like Panthenol to help maintain softness while cleansing. As with any routine change, patch test first.
Do you offer free U.S. shipping?
Yes—free shipping on U.S. orders of $80+ (after discounts, before tax).
How long does delivery take?
Orders typically ship within 1 business day. Standard delivery is usually 3–7 business days; expedited options are available at checkout.
What’s your return policy?
Returns are accepted within 7 days of delivery for unopened/unused items in original packaging. If your order arrives damaged or incorrect, contact us within 7 days so we can make it right.
How do I start a return or get help?
Email info@nvlxlabs.com with your order number. We’ll share a return authorization and next steps, or help with replacements/tracking.
Do you use sustainable packaging?
We use recycled, recyclable, compostable, and glass packaging where possible. We’re continually shifting to lower-footprint, more carbon-neutral options that use fewer raw materials.
Where are you based?
We’re based in Virginia, USA 22030, and ship throughout the United States.

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© 2025 NVLX Labs Created by Whizzystack Solutions

© 2025 NVLX Labs Created by Whizzystack Solutions